Shipping Policy

Introduction

Welcome to Shop Twenty 8. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping charges, delivery timeframes, order processing, and other important details related to deliveries within Pakistan.

Shipping Charges

Shop Twenty 8 charges a flat shipping fee of Rs. 250 per order. The shipping charges will be displayed or communicated to you before your order is confirmed. Any changes to shipping fees will be communicated to customers before purchase.

Delivery Time

Our standard delivery time is 3 to 5 business days after your order has been processed and dispatched. Delivery times may vary depending on your location, courier availability, public holidays, weather conditions, and other circumstances beyond our control.

Order Processing

Orders are processed after the necessary order details have been received and verified. Processing may take additional time during sales, promotional campaigns, public holidays, or periods of high order volume. We will make reasonable efforts to dispatch orders as quickly as possible.

Shipping and Delivery Areas

Shop Twenty 8 aims to deliver orders to serviceable locations across Pakistan, subject to courier availability. Delivery to remote or less accessible areas may take longer than the standard delivery timeframe.

Order Confirmation

After placing an order, customers may receive a confirmation through the contact details provided at checkout. We may contact you by phone or email to verify your order, address, or other necessary details before dispatch.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information. Shop Twenty 8 cannot guarantee successful delivery if incorrect or incomplete information is provided. Additional delivery attempts or charges may apply where permitted and communicated in advance.

Delivery Delays

Although we aim to deliver orders within 3 to 5 business days, delays may occur due to courier operations, weather conditions, public holidays, unexpected circumstances, or other factors outside our control. If you experience a delivery delay, please contact us so we can assist you.

Receiving Your Order

Please ensure that someone is available at the provided delivery address to receive the parcel. If a delivery attempt is unsuccessful, the courier may contact you or arrange another delivery attempt according to its procedures.

Lost or Damaged Shipments

If your parcel appears to be lost, damaged, or tampered with during delivery, please contact Shop Twenty 8 as soon as possible with your order details. We will coordinate with the relevant courier, review the matter, and assist you in finding an appropriate resolution.