Return & Refund Policy

Return Policy

At Shop Twenty 8, customer satisfaction is important to us. We offer a 15-day return policy, which means you have 15 days from the date you receive your order to request a return. To be eligible, the item must be unused, unworn, unwashed, in its original condition, and returned with its original packaging and tags, where applicable.

Return Eligibility

To qualify for a return, the product must be in the same condition in which you received it. Items that have been worn, washed, damaged after delivery, altered, or used may not be eligible for a return. We reserve the right to review each return request and determine eligibility in accordance with this policy and applicable consumer protection laws.

How to Request a Return

To initiate a return, please contact Shop Twenty 8 within 15 days of receiving your order. Provide your order details, registered phone number, and a clear explanation of the reason for the return. Our customer support team will guide you through the return process and provide the necessary instructions before you send the item back.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and clear photographs of the product. We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund, subject to the circumstances and applicable law.

Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved or rejected. If approved, the refund will be processed using the original payment method where possible, or another mutually agreed method where appropriate. Processing and receipt times may vary depending on the payment provider or financial institution.

Refund Conditions

Refunds are subject to the eligibility requirements outlined in this policy. If an item does not meet the return conditions, we may decline the return, subject to applicable law. Any refund amount and applicable deductions, if legally permitted, will be communicated to the customer before the refund is finalized.

Exchange Policy

If you wish to exchange an item for a different size or eligible product, please contact us within 15 days of receiving your order. Exchanges are subject to product availability and inspection of the returned item. If the requested replacement is unavailable, we will discuss the available options with you.

Return Shipping Costs

Customers may be responsible for return shipping costs for change-of-mind returns or size-related requests, where permitted by applicable law. If you receive an incorrect, damaged, or defective item, please contact us before returning it so we can explain the appropriate return arrangements. Any shipping charges or deductions will be communicated clearly.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed or dispatched may not be eligible for cancellation and may instead be handled under our return policy. Any cancellation or refund will be subject to the order status and applicable law.

Exceptions and Legal Rights

Certain products or circumstances may be subject to specific return restrictions where permitted by applicable law. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted.